Contractor-focused estimating & claim control
Xactimate estimating, supplements and contractor-side Claim Control—from documentation and estimate preparation through carrier review, written agreement and final handoff.
From documentation to agreement. Every file has a defined next action.
The operational gap we solve
Someone still has to review documentation, build or audit the estimate, compare carrier scope, prepare supplements, organize support, communicate with adjusters and TPAs, and keep the file moving toward agreement.
Three ways to work with us
Scale your internal capacity, resolve a stubborn file, or outsource the claim-control function.
Professional estimate-writing capacity for contractors who manage the remaining claim workflow internally.
Approved estimate returned to the contractor.
The full contractor-side workflow—from Xactimate estimate preparation through written agreement and handoff.
A controlled file with an accountable next action.
Already have an estimate? Bring us in to audit, support, negotiate, and keep the file moving.
Existing estimate converted into a managed claim process.
From documentation to agreement
Every active file should have a current status, responsible person, last activity, next action and next follow-up.
Submit file
Documentation audit
Documents needed
Estimate ready
Xactimate / audit
QA
Client approval
Submission
Carrier response
Line-by-line review
Supplement / revision
Follow-up
Agreement / deadlock
Handoff
Contractor collection
Contractor control
The contractor approves estimates and substantive supplements, and establishes the authorized tolerance for scope/pricing resolution. Anything outside that authorization returns for written approval.
Documentation first
Depending on the loss, DCW may review photos, sketches, measurements, 3D documentation, moisture documentation, equipment information, contractor scope, estimates, bids, invoices, logs and correspondence.
Service expectations
Business hours: Monday–Friday, 7:30 AM–4:00 PM Central, excluding holidays
Standard estimate target: 2 business days after Estimate Ready
Large or complex files may require additional time
Client approval requests should be answered within 2 business days
Client nonresponse may place a file on Client Hold — Timeline Suspended
Contractor Resource Center
A defined operating model for moving a restoration file from documentation to written agreement and contractor handoff.
Read resourceThe field records, scope support, and file organization that help a supplement receive an efficient, fact-based review.
Read resourceA practical method for comparing scope, quantities, pricing, and supporting documentation without losing control of the file.
Read resourceEstimate.
Control.
Recover.
About Disaster ClaimWorks
Disaster ClaimWorks was created to solve a problem restoration contractors experience every day: completing the restoration work is only part of the job. Estimates still have to be written. Documentation has to support the scope. Carrier estimates need review. Supplements need preparation. Responses need tracking.
Whether you need a single Xactimate estimate, help with an existing problem file, or an outsourced Claim Control partner, DCW provides a defined process from documentation to agreement.
FAQ
Clear boundaries, clear expectations, and a shared understanding of the path to handoff.
No. Estimate Only is one service. Full-Service clients receive Xactimate estimate preparation plus Claim Control. We also offer Claim Control for contractors who already have an estimate written.
Claim Control is the disciplined contractor-side management of documentation, carrier estimate comparison, supported supplements/revisions, authorized scope/pricing communication, follow-up, written agreement documentation and handoff.
No. The restoration contractor maintains the homeowner/customer relationship. DCW communicates with authorized claim participants as necessary for contractor-side scope and pricing work.
No. DCW does not make policy or coverage determinations. Coverage issues return to the contractor, insured, carrier or appropriate representative.
DCW identifies why the file is stuck. The contractor can accept the current documented position, take the file back, or authorize Extended Claim Control.
DCW prepares the handoff. The restoration contractor then handles final invoicing, deductible/customer balances, mortgage-company requirements, collections, AR, liens and other post-handoff payment activity.
Start with one file
Need an estimate written, a carrier estimate reviewed, a supplement moved forward, or Claim Control on a file consuming your team’s time?